If your angry customer refuses to calm down, then kill them with kindness. Show sympathy for their situation and express empathy for their frustration.By keeping calm and controlling your own anger, you may find that your customer will ease up a little too.One comment, even one word can make you want to leave everything behind and become a jolly shepherd in New Zealand.So, here are a couple of tips on how to survive a rough day.I had this bad luck aura which was directing all upset customers to my receiver, so almost every day was as entertaining as eternity in hell. People, you should really stop saying this to your agents.It would have been nice if my managers could help me somehow but they were too much into numbers. If someone tells me that my job performance is awful, this is personal.If you do not relieve your stress, you will be a ticking time bomb waiting to lose your cool on the next angry customer—or even worse, your boss.
Need a way to proactively engage with customers on your website?
A customer is a very difficult creature to deal with.
Sometimes it’s a nice old lady, asking questions with an apologetic smile.
However, some customers make it tough to keep your composure.
When you are speaking with rude or angry customers, it is a natural reaction for you to want to get angry in return—but you are at work and you cannot let that happen.